RANT
So, I put my car into dealership for regular service. Not too far away, about 20 miles, the radiator blew up. A phone call to the service department elicits "It will cost you about $130 just for us to look at the problem. Also, towing charge extra." There's nothing said about the fact that the car just left their dealership? This smells like a set-up. You know, I've never regretted the fact that I now regularly take the car somewhere else whenever there's a problem.
So, I have to wait for a tow truck. $200 total. Yikes! Repairs cost another $500. Well, there goes my economic stimulus check. I know I'm supposed to spend it, but this is ridiculous.
Phoning Sears, there was no operator, only a machine. Furthermore, the system doesn't allow for number presses as options, only spoken words. It took me a few tries to get to their auto center. Of course, I wasn't the in the best of mood then, but what follows is ridiculous.
"Your radiator blew up? I don't know if I can fix it." (Huh? Can't even look at the service board? No such thing?)
"You need a tow truck? I don't know any. Why don't you look it up in the Yellow pages?" "I'm in PARKING LOT, like I said, I don't have access to it!" (strike one)
"Why don't you ask other people there?" "Who would have a phone book in the middle of a parking lot?" (strike two)
"Well, I don't know what to say." (You don't have a phone book in the shop?) (strike three)
Needless to say, I didn't have my car repaired there. How come a manager be that stupid anyway? Complain all you want about how illegal immigrant is causing economic hardship, and that China and Korea are working cheap, I think that gross stupidity is the real cause of economic slowdown. I know first hand, especially since I've worked with a lot of them.
Zig Ziglar wrote in one of his books that you shouldn't voice a complaint about bad boss or work environment, except to those responsible, such as the boss. If after you complain, nothing changes, then you have two choices: Shut up or move on. My weak point is that I don't complain enough. Which means, if I do complain, then I'd probably move on if things don't get better. I've been moving on quite a bit. On the other hand, once I find a good company to work for, then I become extremely loyal. I think you should place your loyalty to good companies, not just big ones. How loyal? I think they should have APU unit installed, and when they complained about the costs, I told them I'd pay half! I put my money where my mouth is.
Oh, and the car? I took it to a Midas dealer whom I've had good service in the past. The manager checked it out and told me that the items the dealer said needed fixing was so small as to unnecessary. When somebody turns down business opportunity on the high moral ground, I know I've found a good one! I'll be taking my car to be serviced there from now on. It may be a little farther and more expensive, but I believe that spending money on good, honest people is one step closer to saving the earth. And I do want to save the earth.
So, I put my car into dealership for regular service. Not too far away, about 20 miles, the radiator blew up. A phone call to the service department elicits "It will cost you about $130 just for us to look at the problem. Also, towing charge extra." There's nothing said about the fact that the car just left their dealership? This smells like a set-up. You know, I've never regretted the fact that I now regularly take the car somewhere else whenever there's a problem.
So, I have to wait for a tow truck. $200 total. Yikes! Repairs cost another $500. Well, there goes my economic stimulus check. I know I'm supposed to spend it, but this is ridiculous.
Phoning Sears, there was no operator, only a machine. Furthermore, the system doesn't allow for number presses as options, only spoken words. It took me a few tries to get to their auto center. Of course, I wasn't the in the best of mood then, but what follows is ridiculous.
"Your radiator blew up? I don't know if I can fix it." (Huh? Can't even look at the service board? No such thing?)
"You need a tow truck? I don't know any. Why don't you look it up in the Yellow pages?" "I'm in PARKING LOT, like I said, I don't have access to it!" (strike one)
"Why don't you ask other people there?" "Who would have a phone book in the middle of a parking lot?" (strike two)
"Well, I don't know what to say." (You don't have a phone book in the shop?) (strike three)
Needless to say, I didn't have my car repaired there. How come a manager be that stupid anyway? Complain all you want about how illegal immigrant is causing economic hardship, and that China and Korea are working cheap, I think that gross stupidity is the real cause of economic slowdown. I know first hand, especially since I've worked with a lot of them.
Zig Ziglar wrote in one of his books that you shouldn't voice a complaint about bad boss or work environment, except to those responsible, such as the boss. If after you complain, nothing changes, then you have two choices: Shut up or move on. My weak point is that I don't complain enough. Which means, if I do complain, then I'd probably move on if things don't get better. I've been moving on quite a bit. On the other hand, once I find a good company to work for, then I become extremely loyal. I think you should place your loyalty to good companies, not just big ones. How loyal? I think they should have APU unit installed, and when they complained about the costs, I told them I'd pay half! I put my money where my mouth is.
Oh, and the car? I took it to a Midas dealer whom I've had good service in the past. The manager checked it out and told me that the items the dealer said needed fixing was so small as to unnecessary. When somebody turns down business opportunity on the high moral ground, I know I've found a good one! I'll be taking my car to be serviced there from now on. It may be a little farther and more expensive, but I believe that spending money on good, honest people is one step closer to saving the earth. And I do want to save the earth.
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