Wednesday, August 11, 2010

JetBlue Flight Attendant

RANT

First truck driver, now flight attendant? What is the world coming to?

I only saw this briefly on TV, so I don't have all the details, but apparently it goes like this:
1. Flight attendant got smacked on the head by passenger.
2. Passenger refused to apologize
3. FA snapped and quit after spewing tirades over the intercom
4. FA grabbed beer
5. FA deployed emergency slide, and departed the plane that way.
6. FA got into a car and went home.
7. FA got arrested.

I think that beer grabbing is significant. Why would you want to drink beer? To relieve stress. Why is the flight attendant stressed out? Because the passenger hit him on the head, and laughed about it. How can he do that and without any repercussion? I don't know, but I tell you that if the world is fair, that passenger would have been sued for assault. So, the question isn't how much punishment must this FA receive. I think these are relevant:
1. Why now? Why with JetBlue, and not Virgin?
2. With all these talk about rude FA, this one is actually pretty mild outburst. Thank you for not shooting people, BTW.
3. When will you stop rude passenger from boarding the aircraft? Or sue for assault as this is what it is.
4. I know hospitality industry is tough, but OSHA should enforce safety of workers from hazardous customer.
5. With trucking CSA2010, there is Respondent-Superior clause. I think the airline industry should have it as well.
6. FA got arrested? At home? After quitting? If the defense lawyer is any good, he will have a field day!
7. If I was a JetBlue owner, which I'm not, I'd have dropped everything and ran over and grilled everybody on the subject. There's no details to prove it so far, but this has all the marks of bad management crafting bad policy, causing good employee to be stuck in the middle. That's a pity.

There are many reason for workers to be disgruntled, but bad management shouldn't be it.

A footnote: shame on you, Jay Leno, to make fun of the situation. These people suffer mightily on the job. Is there any reason why you would be so cruel? Certainly not Johnny Carson, are you? Think about it. Had this been a pilot who snapped at 30,000 feet, then the outcome wouldn't be so harmless, nor funny. Will you make a joke out of it, too?

1 comment:

Simpleton Geek said...

Update:
Apparently, the lawsuit comes from damage from deploying the emergency escape chute, and trespassing, due to exiting the airport via unlocked, unguarded door.

Wait-a-minute. UNLOCKED AND UNGUARDED DOOR!? JFK airport is one of the biggest and most important airport in the world, and it has at least one unlocked and unguarded door! Do you not think there's something wrong there?

With all these millions TSA is spending, terrorists can just walk in through the door. How about hiring security guards there? Or at least lock the door?